Our Terms & Conditions
Please read these terms and conditions carefully before placing your order. If you have questions about these terms, please contact Neon Equestrian at the address below. Please note total hire cost deposit is required before a vehicle is secured for hire.
Formation of the Contract
1.1 We are Neon Equestrian of Woodstock Stables, Contact: Nikki Stanley, 07518 167535 and Casey
Bradford or Nikki Stanley via email: info@neonequestrian.co.uk. These terms shall apply to the
hire of the horsebox and all services that we supply to you.
1.2 No contract shall exist between you and us for the hire of the horsebox and any services until we
have received and accepted your order. We shall send to you confirmation in writing by email to
the email address that you have given. On confirmation of your order, there shall exist a binding
legal contract between us that shall be governed by English law and subject to the exclusive
jurisdiction of the English courts.
1.3 You are responsible for ensuring the accuracy of the terms of any order (including whether the
horsebox is adequate for your purposes). You are required for giving us any necessary
cooperation, assistance and information related to the hire of the horsebox as we may
reasonably require within a sufficient time to enable us to perform the contract in accordance
with its terms.
1.4 The contract shall be subject to your right of cancellation (see below).
1.5 We may change these terms without notice to you in relation to any future hire.
2 Our Website
2.1 We operate and control our website from England and we make no promise that any content or
any information within our website is appropriate for use in any other jurisdiction. In case of a
difference between our website and these terms and conditions, these terms and conditions
shall prevail.
3 Description and Price of the Hire Services
3.1 The description and price of the hire services that you order will be as shown in our quotation
already provided to you or on our website at the time you place your order.
3.2 The horsebox/es are subject to availability at the time of your order. If on receipt of your order,
the horsebox you have ordered is not available, we shall inform you immediately
3.3 We shall make every effort to ensure that prices shown in our quotation or on our website are
accurate at the time you place your order. However, if an error is found, we shall inform you as
soon as possible and offer you the option of reconfirming your order at the correct price or
cancelling your order. If you decide to cancel we shall refund or re credit you for any sum that
has been paid by you
3.4 The day of collection and return of the horsebox is chargeable as just one days hire provided
that the period of hire does not exceed a total period of 24 hours or as otherwise agreed
4 Payment
4.1 Payment for the hire services can be made by any personal cheque (minimum of 7 days prior to
hire date) credit/debit card or part combined cash (Please state if cash will be choice of
payment, if Neon Equestrian are not told then payment will be taken from card details provided
for the deposit payment. The horsebox will not be allowed to leave the premises until cash is
received for hire)
4.2 A hold of £500.00 (Valid card details need to be provided) at time of your booking, this will be
the amount to cover insurance excess. Neon Equestrian will take any amount payable from the
hold amount (£500) provided for box cleanliness, fuel level and damages (if any occur). Subject
to your rights to cancel the contract in accordance with these terms (see below), this hold will
NOT be released to you. This amount has to be available in your account at the time of hire.
4.3 All outstanding sums in respect of the price for the hire services will become payable not less
than 7 days before the proposed commencement of hire. Unless we have already received the
full outstanding payment from you in respect of the total price of the hire services we shall
automatically charge the balance of the price to your credit/debit card 7 days before the
proposed hire date. You hereby acknowledge you will be required to provide us with your
credit/debit card details at the time of your order and by giving us such details you authorise us
to charge the outstanding sums and all other sums that may become due from you to us in
accordance with these terms
4.4 Please note that the horsebox will not be made available to you until we have received in
cleared funds all sums due and payable to us for the hire services and the £500 hold has been
placed on your account. If you don’t have £500 in your account the day of the hire, you will not
be permitted to take the box off the premises and you will not be given a refund in any part.
4.5 If the payment of any fees by you is not made in accordance with these terms you will be
deemed to have requested the termination of the contract and you hereby acknowledge that
the horsebox reserved by you at the time of your order may be released by us for hire to any
other customer without liability to you.
5 Collection and Return
5.1 Unless we otherwise agree in writing collection/return of the horsebox shall be made by you.
You will collect and return the horsebox from/to our premises or any other agreed location on
the date and time agreed for the commencement/termination of hire.
5.2 The hiring of the horsebox will commence on the date and time on which the horsebox is to be
collected by you as agreed.
5.3 We will prepare a vehicle checklist that will specify the precise details and condition of the
horsebox. At the time of collection of the horsebox you will be required to sign the form to
confirm your acceptance of the horsebox. Please ensure that you have read the form carefully
and checked all inventories and other specifications against the horsebox and have checked for
damage before signing and thereby accepting the vehicle. Any damage needs to be
photographed and sent to us before you leave the premises with the horsebox.
5.4 We will use all reasonable endeavours to have the horsebox available for collection on the date
and time agreed but we shall not incur any liability whatsoever in the event of any delay arising
from matters beyond our reasonable control.
5.5 The horsebox will be provided with a fuel tank full of fuel at the commencement of hire. Please
note your obligations in respect of fuel are that the vehicle must be returned with a full tank of
fuel.
5.6 Prior to release of the horsebox, you shall be required to provide us with the following forms of
identification in respect of each proposed driver of the horsebox; each drivers current driving
license (both parts if photo license), one recent utility bill containing details of their current
residential address. Please note that notwithstanding your payment of all sums owing to us in
respect of the proposed hire the horsebox will not be made available to you until we are
reasonably satisfied with your forms of identification and the horsebox will not be released until
all such documents have been produced in accordance with these terms. Please also note that
you authorise Neon Equestrian to take a photo of the hirer for insurance purposes.
5.7 You may park your vehicle at your risk free of charge at our premises for the duration of the hire.
6 Cancellations
6.1 Once you have booked and paid in full for the hire of the horsebox you will NOT be entitled to a
full refund upon cancellation, dependent on circumstance Neon Equestrian will offer a transfer
of date. The refund amount you will be entitled to will be 0% up to 5 working days before hire
and 50% any time previous to 5 working days.
6.2 You may request the termination of the contract at any time. Your request must be in writing
and sent to us at the address or by email shown above. If termination of the contract is
requested more than 5 working days before the agreed commencement of hire any payments
already made 50% will be refunded to the customer. Any termination request received within 5
working days of the agreed commencement of hire will incur the full hire charge. Refer to 4.3 for
payment conditions.
7 Our promise to you
7.1 The hire services will be performed by us with all reasonable skill and care and to a standard of
quality that it is reasonable for you to expect.
7.2 You are entitled to the benefit of all conditions, warranties or other terms expressed or implied
with respect to the horsebox given by the suppliers the manufacturers of the horsebox to us (so
far as we are entitled to transfer it) but, save as otherwise provided in these terms the horsebox
is not let by us with or subject to any such conditions, warranties or other terms expressed or
implied all of which are excluded as between us and you to the extent committed by law we
have no responsibility for damage or loss to persons property or animals carried on the vehicle.
7.3 We shall be under no liability in respect of any defects arising from fair wear and tear wilful
damage negligence abnormal working conditions failure to follow our or manufacturers
instructions (whether oral or written) misuse or the manner in which it is used, alteration or
repair of the horsebox without our prior approval.
7.4 Nothing in these terms shall affect your statutory rights as a consumer. If you are in any doubt as
to the extent of your statutory rights as a consumer you should seek your own independent legal
advice from an appropriately qualified person.
7.5 If you have any other complaint about the hire services you should notify us in writing at the
address above or via email.
7.6 We shall during the continuance of this hire contract (a) arrange for the provision of any
roadside rescue (if needed) (b) except where any repair or maintenance is necessitated by an
accident or any negligent use or abuse of the horsebox we shall pay or reimburse you for any
costs in respect of any necessary repairs or maintenance undertaken during the hire contract
save that any such repairs or maintenance costing more than £50 must be authorised by us
before the work is commenced. We will require proof of the work having been carried out by
way of original receipted invoices
8 Your obligations to us
8.1 You shall obtain and ensure the adequacy and accuracy of all necessary qualifications,
registrations, memberships, permissions and licences and conform to all relevant rules and
regulations, as they may be required for you to drive and otherwise use the horsebox. Please
note that if you did not pass your driving test before the 1st January 1997, you may be restricted
as to the size of horsebox that you may legally drive. You should ensure that you have checked
all such restrictions with the appropriate authorities before entering into this hire contract. You
warrant to us and our insurers that you are qualified to drive the hire vehicle.
8.2 All drivers of the horsebox must be between the ages of 25-70 and must have held a full
unendorsed UK or valid international driving licence for a period of at least 3 years prior to the
proposed date of commencement of hire.
8.3 You shall during the continuance of this hire contract:
8.3.1 Ensure that the horsebox is driven or otherwise operated and used in a safe and proper
manner and for the purposes for which it was designed and without risk to health by
persons who at all times hold valid and current driving licences in the appropriate classes.
8.3.2 Deliver and collect the horsebox to and from any maintenance or repairing agent when it
has become un-roadworthy.
8.3.3 Pay for all fuel for the proper running of the horsebox.
8.3.4 Indemnity us against all fines, penalties and liabilities payable by us by virtue of your hire
and/or use of the horsebox or arising in respect of any noncompliance or contravention of
any transport, traffic or other law or regulations together with any costs or expenses relating
there to be incurred by such use of the horsebox.
8.3.5 Not take or allow the horsebox to be taken out of the UK mainland without prior written
agreement.
8.3.6 Not sell, assign, mortgage, lend, let on hire or otherwise dispose of or part with possession
of the horsebox or part there of nor attempt or purport to do so.
8.3.7 Not remove or interfere with any identification marks or plate affixed to the horsebox.
8.3.8 Take all necessary steps at your own expense to retain and recover possession and control
of the horsebox of which you lose possession or control.
8.3.9 Permit us or our authorised representatives at all reasonable times to enter upon the
premises where the horsebox may from time to time be garaged or parked to inspect and
test the condition of the horsebox.
8.3.10 Notify us immediately of any change in your address and upon request by us promptly
inform us of the whereabouts of the horsebox.
8.3.11 In respect of the condition and maintenance of the horsebox be solely responsible for
ensuring that
8.3.11.1 Fluid levels are checked and adjusted as necessary
8.3.11.2 The exterior interior and upholstery of the horsebox is kept clean
8.3.11.3 Any damage is promptly repaired
8.3.12 The horsebox is not used or operated in a manner contrary to any statutory provision or
regulation or in any way contrary to law.
8.3.13 Use all partitions and such other equipment for the safe transportation of animals and not to
transport any animals unless they have been properly secured.
8.3.14 Not carry more persons or animals than is recommended by the horsebox manufacturer and
at all times comply with all load and weight restrictions as may apply from time to time in
using the horsebox. Do not overload the horsebox or permit the horsebox to be overloaded.
8.3.15 Not deface or suffer to be defaced the paintwork, body and coachwork of the horsebox.
8.3.16 Not fit towing equipment or other accessories or carry out any alteration or modification to
the horsebox nor alter, except by way of suitable replacement, any parts or part of it,
mechanical or otherwise, or any of its accessories, without our prior written consent.
8.3.17 Bear the cost of the repair or rectification of any damage to the horsebox resulting from
negligence or improper use of the horsebox by you or any person who has used the
horsebox during the hire contract.
8.3.18 Keep the horsebox in good repair and condition, fair wear and tear excepted, where such
expression is to have its ordinary and natural meaning but does not include:
8.3.18.1 Bodywork: dents or scratches (other than small scratched or chips) failure of colour
matching where the repairs have been made
8.3.18.2 Upholstery: stains burns or tares in seats headlining or carpets
8.3.18.3 Mechanical: the ramp partitions engine gearbox clutch axels suspension steering
and brakes not being in good working order
8.3.18.4 Electrical: lighting and all equipments not being in good working order
8.3.18.5 Tyres: uneven ware of tyres slits in tyre walls
8.3.19 Immediately give notice to us of the happening of any loss or damage to the horsebox.
8.3.20 Indemnify us against all damage and neglect (whether caused by animals or otherwise) to
the horsebox or its contents arising from the breach of your obligations under these terms
(including your failure to return the horsebox or any of its contents and accessories in good
clean order and working condition) and you hereby authorise us to charge such costs and
expenses against your £500 hold. Please note that there is a £50 surcharge in respect of any
failure to return both the living/cab area and the horse area of the horsebox in good clean
condition.
8.3.21 Keep the horsebox adequately secure at all times (including any outdoor lockers and
containers).
8.4 You shall be responsible for complying with any legislation or regulations governing the use of
the horsebox in the country and destination and for the payment of any duties.
8.5 All animals (including dogs and other pets) to be carried by the horsebox must be approved by
us prior to the commencement of hire.
8.6 Please note that smoking and vaping is STRICTLY PROHIBITED in any part of the horsebox (you
will be fined £75.00 for smoking inside the horse box).
8.7 The rental vehicle is for personal use only and transportation of own horses and may not be
used in any way for hire or reward.
9 Default
9.1 We may, upon any breach by you of any of the provisions of this hire contract by notice in
writing terminate this contract and upon that happening this contract and the hiring constituted
by it shall determine and you will no longer be in possession of the horsebox with our consent
and subject to our right to take possession of the horsebox and to recover from you our
recoverable losses and to any pre-existing liabilities to us, neither party shall have any rights
against the other.
9.2 Any expenses incurred by us in repossessing the horsebox or in recovering possession of the
horsebox on default of delivery by you under these terms will be reimbursed by you to us on
demand.
10 Ownership
10.1 The horsebox shall at all times remain the property of Neon Equestrian and you shall have
no rights to the horsebox other than as hirer and you shall not do or permit or cause to be done
any matter or thing whereby our rights in respect of the horsebox are or may be prejudicially
affected.
11 Return of the horsebox
11.1 On termination of the hire whosoever or whenever occasioned or on expiry of the period of
hire, you shall no longer be in possession of the horsebox with our consent and shall (unless we
otherwise agree) forthwith return the horsebox and all other accessories to us at our premises in
good clean order and working condition and at your expense and risk.
11.2 Unless we otherwise agree in writing the return of the horsebox shall be made by you
returning it at our premises any other agreed location on or prior to the date agreed for the
expiry of hire.
11.3 Please ensure that you return the horsebox on time and in accordance with these terms. It is
important that the horsebox is returned on time so that it can be prepared in readiness for
release to other customers.
11.4 In the event that you do not return the horsebox on time and in accordance with these
terms:
11.4.1 A penalty of £50 will immediately become payable to us for each hour between the agreed
expiry of the hire and the actual time of return (subject to a maximum daily penalty charge
of £150). This will be taken from the £500 hold on your account.
11.4.2 You shall fully indemnify us against any other claims, liability, damages, losses, costs and
expenses suffered or incurred by or awarded against us and arising from your failure to
return the horsebox in accordance with these terms.
11.5 You hereby authorise us to charge all such penalties against your £500 hold.
11.6 Please note that NO REFUND or other discount will be given where/if the horsebox is
returned early.
11.7 In the event that the horsebox’s fuel tank is not returned full you hereby authorise us to fill
the tank on your behalf and charge the costs of such fuel to your credit/debit card plus a £25
surcharge for failure to return the horsebox with a full tank of fuel.
11.8 In the event that the horsebox is not returned cleaned to the same standard as when you
accepted it for hire, you hereby authorise us to charge to take a £50 cleaning fee for failure to
return the horsebox in a satisfactory state from the £500 hold on your account.
12 Insurance
12.1 Drivers 25-70 yeas of age: We shall insure and keep the horsebox insured under a fully
comprehensive policy against loss or damage to its full replacement value (with an excess of
£500) during the period of your hire and there shall be no additional charges where your use of
the horsebox is to be restricted to the United Kingdom. You are liable for payment of the excess
in circumstances where it becomes payable and this will be taken from the £500 hold on your
account.
12.2 Only those persons named as drivers on the hire form may drive the horsebox.
12.3 Please note that use of the horsebox beyond the agreed period of hire is not covered by the
above insurance policy and you hereby agree to indemnify us against all claims, liability,
damages, losses, costs and expenses, including legal fees on a full indemnity basis, suffered or
incurred by or awarded against us and arising from your failure to return the horsebox on time
and in accordance with these terms.
12.4 You shall remain solely responsible for insuring and keeping insured all personal goods and
possessions that do not belong to us or are otherwise provided by us at the commencement of
hire (including all horses and such other animals that we consent to being carried in the
horsebox and the transportation of the same) under an appropriate insurance policy with
suitable cover and with a reputable insurer. Such insurance should include cover against the risk
of loss or damage by fire, theft, accident and other risks, including third party risks, as are
normally insured against in this respect
12.5 In no event shall we be responsible to you for any loss or damage to personal goods or
possessions, horses and other animals and you hereby agree to indemnify us against any loss,
damage or injury to the horsebox (and any of its contents) (except any caused by our own
negligence) in so far as it is not covered by a policy of insurance. Please note that the insurance
policy maintained by us in respect of the horsebox is subject to a £500.00 excess if a claim is to
be made (or per section 12 as applicable) and you hereby authorise us to pre-authorise this
amount to your credit/debit card prior to commencement of the hire period. The pre-authorised
charge will be released upon satisfactory return of the horsebox, which must be on time, un-
damaged, fully re-fuelled and cleaned to the same standard that it was at collection.
12.6 You shall not use or allow the horsebox to be used for any purpose not permitted by the
terms of the above policies of insurance or do or allow to be done any act or thing whereby such
insurance may be invalidated.
13 Our liability to you
13.1 We make no promises, whether by express or implied, in relation to the accuracy of
information on our website and any material downloaded from our website is at your own risk
and we shall assume no liability for any loss or damage, whether direct or indirect, arising from
your use of that information or material.
13.2 Nothing in the terms shall restrict our liability to you for:
13.2.1 Death or personal injury caused by our negligence
13.2.2 Liability for defective product under the consumer protection act 1987 (c) fraudulent
misrepresentation.
13.3 In no event shall we be liable to you for any damages or costs, including any loss of profits or
prize funds or entry fees, lost savings, loss of data or any indirect, special, incidental or
consequential damages arising out of the hire services even if we have been advised of the
possibility of such damages.
13.4 Our liability in respect of damage to your tangible property resulting from our negligence
shall be limited to the sum for which we carry comprehensive insurance cover.
13.5 We shall not be liable to you or be deemed to be in breach of the contract by reason of any
delay of performing, or any failure to perform, any of our obligations in relation to the hire
services if the delay or failure was due to your breech of these terms or any cause beyond our
reasonable control. For example, matters beyond our reasonable control would include (but
would not be limited to):
13.5.1 Your failure to provide us with payment when properly due in respect of the hire services in
accordance with these terms. Your failing to provide appropriate licences, consents,
permissions, membership and any other qualifications required for the use of the horsebox.
Your failure to provide us with the correct and/or complete information.
13.6 You acknowledge and agree that the limitations contained in these terms are reasonable in
light of all the circumstances and you agree that we would not be able to provide the hire
services on an economical basis without such limitations.
14 Indemnity
14.1 You agree to be fully responsible for all claims, liability, damages, losses, costs and expenses,
including legal fees on a full indemnity basis, suffered or incurred by or rewarded against us and
arising directly or indirectly as a result of any breech or default on your part in the discharge of
your obligations under this hire contract.
15 Data Protection
15.1 We shall take all reasonable care to ensure that we comply with our obligations under the
data protection act 1998 so that details of your order and payment are kept secure. However,
unless we are negligent we shall not be liable to you for any unauthorised access to any
information supplied by you.
16 Assignments
16.1 We shall have the right to assign or otherwise delegate all or any of our rights or obligations
under these terms upon notification to you. Should you have any questions concerning these
terms you may contact Neon Equestrian at the above email address.